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Customer
Service Directory Shipping
Returns/Exchanges
Ordering
Privacy/ Security
Misc.
Company Info
HV Warehouse
Chula Vista, CA
U.S.A.
Phone: 619-656-5485
Toll Free: 877-205-8993 (U.S. Only)
Business Hours: Monday-Friday 9:00 AM -
6:00 PM West Coast Time
After business hours, you can contact us by email.
Contact Us
Please use the following quick links for any
concerns:
Billing Questions:
Billing@exclamationadultvideo.com
Order Status:
OrderStatus@exclamationadultvideo.com
Defective Merchandise:
DefectiveMerchandise@exclamationadultvideo.com
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Discrete Packaging
All items are sent very discretely and packaged
in plain postal boxes with no indication on the contents. The shipping return
label reads "HV Warehouse". Only you'll know what's inside!
CLICK
HERE to view our shipping label.
Shipping
Charges
|
Destination |
Amount |
| In The U.S. (Priority) 3-7 Business
Days) |
$4.95 for the first item.
$1.50 for each additional item |
| Express Mail (When Available)
(1-2 Days) |
$18.25 for the first item.
$1.95 for each additional item |
| International (Outside U.S.) |
$16.75 for the first item.
$1.95 for each additional item |
| United Kingdom (Global
Priority) |
$12.50 for the first item.
$1.95 for each additional item |
| Canada (Global Priority) |
$9.95 for the first item.
$1.95 for each additional item |
Express
Delivery
USPS Express delivery will ensure that your
package arrives to you within 2 days, sometimes overnight, not including Sundays
and holidays.
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P.O. Box Shipments
We can ship your order to a P.O. Box. Just make
sure you fill in the correct billing address associated with your credit card in
the correct area at checkout.
Delayed
Orders
Since it is often difficult to predict an
item's selling popularity, we may be out-of-stock of an item you chose. In the
rare case that the item is out-of-stock or on back-order, your package may be
delayed and we will notify you by e-mail. You may either wait for shipment or
cancel your order. If you don't mind waiting for your item, we appreciate your
patience during the delay and you may receive a coupon good for your next order.
Restricted Countries & States
Due to local area state regulations and high
fraud ratios, we have limited our shipping to certain countries and states.
These may change without notice.
We ship to many counties around
the world. However, it is your responsibility to know the laws of your community
regarding the purchasing of pornographic material. We will not be held liable
for any predicament which may arise due to the shipping of these items. Although
we ship your purchases via USPS and try our best to package your items
discretely, we can not be responsible for lost or confiscated orders.
|
Countries |
States |
- Indonesia
- Iran
- Jordan
- Kuwait
- Malaysia
- Pakistan
- Romania
- Saudi Arabia
- Singapore
- United Arab Emirates
|
Currently shipping to all
states |
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Return Policy
We really want you to be pleased with your
order and your on-line shopping experience. We have tried our best to create a
reasonable return policy to protect you, the shopper, as well as our company.
DVDs:
- We will be happy to refund or exchange
any factory sealed unopened DVDs within 14 days for any reason.
- Returned items will incur a 15% restocking
fee to cover charges that occurred while processing your order.
- Shipping charges are not
refundable and we do not pay for postage on returns.
- Your items must be returned to us in the
same condition as when originally shipped.
- Opened items cannot be
returned unless defective.
- Defective DVDs will
receive prompt attention for exchange and will be replaced with the same item.
- To exchange or return a DVD, follow the
directions below.
VIDEOS:
- Since videos are not factory sealed, we
cannot accept any exchanges or refunds on VHS videos unless defective.
- Defective VHS videos
will receive prompt attention for exchange and will be replaced with the same
item.
- To exchange a defective video, please refer
to the Defective Merchandise category below.
TOYS:
- Due to their nature, as well as state health
regulations, sex toys cannot be returned or exchanged.
- Defective toys will
receive prompt attention for exchange and will be replaced with the same item.
- To receive a replacement of a defective toy,
please refer to the Defective Merchandise category below.
To Return:
A return authorization
number is required to return a product.
1. Use the link below to send us an e-mail
describing reason for return. You will receive
a Return Merchandise Authorization (RMA)
number upon approval that must be on your package to facilitate the exchange
process. You'll also receive
instructions for sending your product back and an
address for the return. For our
employees safety, any packages sent to us without an RMA number will be refused
and sent back to the customer.
Return Merchandise:
ReturnMerchandise@hotvideowarehouse.com
*Please inspect
your items carefully upon receipt and notify us immediately in case of any
defective merchandise. Defective merchandise claims must be received within one
week of receiving your order.
Defective
Merchandise
In the rare case of receiving a defective item,
it will receive prompt attention for exchange and will be exchanged for the same
item. To exchange your defective item, simply follow the procedures below:
A return authorization
number is required to return a product.
1. Use the link below to send us an e-mail
clearly describing the defect. You will receive
a Return Merchandise Authorization (RMA)
number upon approval that must be on your package to facilitate the exchange
process. You'll also receive
instructions for sending your product back, and an
address for the return. For our
employees safety, any packages sent to us without an RMA number will be refused
and sent back to the customer.
Defective Merchandise:
DefectiveMerchandise@exclamationadultvideo.com
2. Package the item securely and send it back
with your receipt or a copy. If you are exchanging a video, rewind it to where
the defect begins.
On defective returns, you will be reimbursed
for your incurred shipping charges up to $5.00.
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Payment Options
We accept Visa, MasterCard,
Discover, & American Express, money orders, checks, and PayPal. You can place an
order on-line using our secure server and order form or call us toll-free at
1-877-205-8993 to process an order over the phone.
Check Orders: Naturally this form
of payment will take a little longer to process considering funds must clear
before our warehouse will ship any merchandise. Checks must be printed with your
correct and current information. Make checks payable to HV Warehouse and send
with the order form. You will find the address and directions on the order form
after you select the mail order method at time of checkout. Simply
print out the order form and send it with your payment. You may also send a
money order.
Sales Tax
California residents (sorry guys) will be
charged 7.75% sales tax. Customers in any other states or countries can shop tax
free!
Canceling An
Order
To cancel an order, e-mail
as soon as possible with the following information:
• Your name
• Your
invoice number
• The item(s) you want to cancel
There may be a 10% restocking
charge to cover credit card fees, ordering & shipping of your item from the
manufacturer, restocking and other fees that have incurred while processing your
order. Unfortunately, an order that has already been shipped or is currently is
the shipping process, cannot be
canceled.
Back Ordered
Items
We understand that you want to receive your
products as soon as possible and we truly appreciate your patience and
understanding during any delays. Since it is often difficult to predict an
item's selling popularity, we may be out-of-stock of an item you chose. In the
rare case that the item is out-of-stock or on back-order, your package may be
delayed and we will notify you by e-mail. You may either wait for shipment or
cancel your order.
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Discrete
Billing
Your credit card statement will display a
discrete charge from "HV Warehouse".
Your
Personal Info is Confidential
We hope to continue our reputation as a
reliable and honest internet company. As always, we will never sell or share any
of your information. It is kept strictly confidential. We will also never spam
your e-mail address with annoying porn advertisements. You can truly relax and
enjoy your shopping experience on our site.
Credit Card
Security
We use one of the most advanced ordering
systems which protects your information with a SSL (Secure Socket Layer). All
data is safe while it travels through the internet. Your information is safely
stored and only accessed in case of a discrepancy concerning your order.
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Catalogs
Unfortunately, since we change our products so
frequently, we do not have any printed catalogs available for mailing. If you
would like to order by mail, you can use our site as you would a catalog and use
the mail order option to print your order form.
Coupons
If you have received a coupon, you may redeem
it by typing in the discount code into the customer code box at checkout. Verify
that the discount has been given before placing your order to ensure your
discounted price.
Specials
Our daily online special is "buy three DVDs or
Videos and receive a fourth one free". We'll pick out a title we think you'll
like based on your selections and add it to your order for free.
Lost, Stolen
or Refused Items
We are not responsible for lost or stolen
packages. If there is a suspicion regarding the delivery of your package, we
will provide proof that it was delivered. If you question your neighbors
trustworthiness, please request Signature Confirmation. You can do this by
e-mail or in the customer requests box at check-out and it is free of
charge.
Refused items can be resent or cancelled.
Cancelled orders which have been refused will be charged the postage that we
have already paid to ship your order and a 10% restocking fee to cover
processing and returning your order. In the case it was our error, we will pay
postage to redeliver your package.
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Mailing List
If you'd like to be on our mailing list in
order to receive coupons for your future orders, simply send us an e-mail using
this link.
MailingList@xxx-teen-videos.com
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